Refund + Exchange Policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We kindly ask that you report any issues with your order within 7 days of receiving the package.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We take great pride in how we carefully hand pick and pack your orders. If items come back in damaged condition, a store credit will be issued for 100% of the refund or 50% back on original payment.
Several types of goods are exempt from being returned including balloons. We also do not accept products that are intimate or sanitary goods, health and personal care items (i.e. bath bombs, nail polish, party hats, hair clips, straws + lip gloss), hazardous materials, or flammable liquids or gases. All seasonal items are final sale. This includes holiday drop items such as Valentine's Day, Easter, 4th of July, Halloween, Thanksgiving, Christmas, and New Years.
To complete your return, we require:
- A packing slip or proof of purchase
- Emailed photographs of any damaged items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted including any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ellieandpiper.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ellieandpiper.com, a picture of your incorrect item and packing slip, and send your item to:
Ellie and Piper
250 Commercial St.
Suite 3005E
Manchester, NH 03101
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a shop credit for the value of your return. Once the returned item is received, a shop credit code will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to:
Ellie and Piper
250 Commercial St.
Suite 3005E
Manchester, NH 03101
You will be responsible for paying for your own shipping costs for returning your item. Please email us the tracking number along with your Order# once your return parcel has shipped. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.